STANDARD PROTOCOL FOR ALL NEW PATIENTS

Namaste. Thank you for your inquiry at Dr. Trivikram's and Dr. Sruti's All Smiles Dental. In the wake of the COVID pandemic, we are strictly not accepting any walk-in patients. If it's an emergency please visit your nearest medical hospital. If it is a general inquiry please note we will not be able to answer any cost related queries or treatment-related queries directly on the phone.

We completely empathize with your concerns. But please understand that these restrictions are required for your own safety in the COVID Pandemic situation. For the last 19 years, we have been providing state of the art dental care to patients seeking quality and safety.

Please find the standard protocol for all patients.

1. All new/old patients have to go through 9845085230 (during the restricted working hours only) to answer standard questions related to COVID to schedule a consultation.
2. Patients requiring personal consultation, you will be sent the link for protocols set by authorities for your perusal. Read it thoroughly to understand them before you confirm your appointment. We reserve the right to reject personal appointments based on our discretion.
3. After you give consent, the personal appointment time will be confirmed based on our availability. We are working with restricted timings. Hence excuse any delays in confirming the appointment.
4. There are 3 components for the fee for your first-time personal consultation. All these payments have to be made full in advance** by online banking/UPI.
   • Payment for consultation which is Rs 500.
   • Diagnostics like Full-mouth Digital OpG scan Rs 800. It gives radiological information about your full set of teeth and jaws.
   • Payment for PPE (personal protective equipment) is Rs 500.

Payments made for PPE and consultation are non-refundable if you cancel/postpone or do not show up for the personal appointment. However, the payment made for diagnostics (X-ray) will be refunded/ can be adjusted to your future appointment.

PPE charges have to pay again if you reschedule the appointment.

We are trying to do our best to serve you with restricted timings and restricted staff under these circumstances.

**Why are we asking for a full advance payment?

1. Our working hours are highly restricted. Hence our time becomes valuable to our patients. We cannot afford to have canceled or delayed appointments as it burdens our overhead costs.
2. Dental material dealers and PPE dealers are not offering credit anymore on our orders. We have to make full advance payments to them for procurement.
3. By making an advance payment, you are booking your confirmed slot and helping us pre-plan the requirements specific to your treatment.

After the first consultation, you will be given a cost estimate online so that you can fix a slot for your future treatment appointment based on our availability.

ALTERNATIVE OPTION - VIDEO CONSULTATION

Patients who are seeking temporary relief (not planning immediate treatment) or for aged patients there is an option of video/phone consultation. The cost is Rs 500 which can be pre-paid online. Here, we can only give you tentative treatment options based on the limited information we can gather on video/phone calls. But the PPE charges will not come in the picture.

IMPORTANT POINT

Please don't compare our costs with other doctors who are using sub-standard/ fake PPE or no PPE at all which is a high risk for the Patients.

If you are looking for safety and quality, choose us.

We follow the highest safety precautions that are set by the CDC for the safety of our patients. Hope you understand and co-operate.